(Your Email/Customer Relationship, that is.)
When you’re creating your company’s email campaigns, it’s crucial that your branding stays consistent. Your customers will immediately recognize your company and what you stand for when you incorporate your logo, colors, and typefaces throughout your email campaigns, which will allow them to jump to the meat of the message.
As with anything that’s repetitive though, it’s easy to get boring. An example? Not to point fingers, but I signed up last month for the retail store Ann Taylor’s newsletters, and I’m already deleting them from my inbox without opening. I harbor no grudge; it’s just that I know what I’ll see when I open the email, and they give away everything in their subject line. Below are three emails where the company uses the exact same layout (one large picture with some text) – there’s no fire! My relationship with Taylor’s emails has fizzled like a bad marriage, and I’m looking elsewhere for my eye candy.
So how do you add the spunk back to your emails? Using multiple templates is a great way to spice up your campaigns, because it’ll switch things up. Try one large picture one week, and then add multiple columns the next. Use different fonts, and at least change the color or weight occasionally. It’s easy to have fun when you create your emails, and your newly-found energy for the campaigns will transfer to your customers. They will appreciate the effort, and your relationship will regain that old spark.































