As our business is growing and my days are getting busier, it’s becoming clear that I need to streamline my projects and put my ducks in a row. Just a few days ago I was still writing on sticky notes whenever a client called to get an email sent or a website updated: needless to say, my desktop looked like a hedgehog.
This week was the perfect time to reorganize my scheduling and actually manage how I received new work orders, because we’ve now expanded into larger offices (merrily nicknamed ‘the Dungeon’)! Although my new desk is a tempting clean slate for post-its, we here at Adcuda have streamlined our workflow.
A fancy gadget called a Customer Support Ticket System is how we are going to queue our projects, and a shoutout to Zendesk for being the free trial that won us over. This great website allows our clients (and us) to have a record of the services required, plus it saves the designer (me) the ‘oops’ factor of writing down something wrong, say the exact model number or color of a car that needs to be front and center of an email going out in two days! It will ease the stress of second-guessing, and everyone involved will see exactly when their projects will be done. Now I can free up my mind from worrying and focus on the important things, like designing killer emails.
Hey there, I was just surfing the world wide web and came across your blog. Thought I’d say hello and tell you that I’ve enjoyed my stay here, hope you have a night !